Legal
Terms of use
These Terms govern your use of booknox.com (“the Site”) and the BookNox platform. By using the Site, signing up as a vendor, or signing/paying for a proposal through a vendor’s hosted BookNox page, you agree to these Terms. If you don’t agree, please don’t use the Site.
1. About BookNox
BookNox is operated by NetNest Design LLC, a Wyoming limited liability company. BookNox provides software-as-a-service tools that service vendors (photographers, wedding planners, DJs, officiants, venues, florists, etc.) use to send proposals, collect electronic signatures, and accept deposits and balance payments from their clients.
For client payments to vendors, BookNox is the platform, not the merchant of record. When a client pays a deposit, the funds settle directly to the vendor’s connected Stripe account and from there to the vendor’s bank, not to BookNox. The signed agreement is between the vendor and the client, not BookNox. (Section 4 explains how vendor subscriptions to BookNox itself are billed and which entity is the merchant of record for those charges.)
2. Vendor accounts
If you sign up to use BookNox as a service vendor:
- You confirm you are at least 18 years old and have the legal authority to operate the business you’re using BookNox for.
- You agree to provide accurate information about your business, packages, and pricing.
- You agree to comply with applicable tax, business-registration, and licensing laws in your jurisdiction.
- You authorize BookNox to send proposals, signed contracts, and payment notifications to your clients on your behalf.
- You are responsible for delivering the services you quote and for honoring the agreements you sign.
3. Client interactions
If you receive a proposal through a vendor’s BookNox page and choose to sign it:
- You acknowledge that the signed agreement is between you and the vendor, not BookNox. BookNox provides the platform that hosts the agreement and captures the signature audit trail; we are not a party to the agreement.
- You consent to executing the agreement electronically under the federal ESIGN Act (15 U.S.C. §7001) and the Uniform Electronic Transactions Act (UETA). Your signature, IP address, browser/device user agent, and timestamps are captured as part of the audit trail for the agreement to be legally binding.
- When you pay a deposit, you authorize Stripe to charge your card or bank account. The funds go to the vendor, not BookNox. Refunds, cancellations, and dispute handling for the services themselves are governed by the agreement you signed with the vendor.
4. Payments and refunds
Client payments to vendors. BookNox uses Stripe Connect Express to route payments from clients to vendors. Standard Stripe processing fees apply to each transaction and are paid to Stripe directly out of the gross amount. BookNox does not currently charge a per-transaction platform fee. Refunds for deposits and balances are governed by the signed agreement between the vendor and the client and are administered by the vendor through their Stripe dashboard. BookNox does not unilaterally refund client payments.
Chargebacks, disputes, and account balances. Because client payments settle directly to the vendor’s connected Stripe account, the vendor is financially responsible for chargebacks, refunds, and disputed transactions arising from that vendor’s bookings, including any associated Stripe dispute fees, and authorizes Stripe and BookNox to debit the vendor’s connected account or recover such amounts from future settlements. If a vendor’s connected account carries a negative balance that cannot be recovered from that account, the vendor remains liable to reimburse it. The allocation of liability between BookNox, the vendor, and Stripe is further governed by the Stripe Connected Account Agreement, which each vendor accepts at onboarding. BookNox does not assume the vendor’s liability for any chargeback or disputed charge.
Vendor subscriptions to BookNox. The vendor subscription is sold through Link, using Stripe Managed Payments. Stripe’s affiliate Sold through Link, LLC is the merchant of record for each subscription charge: it runs the checkout, issues the receipt or invoice, and collects and remits any applicable sales tax, VAT, or GST in the countries where Link acts as seller for tax, which include the United States. The $29 price does not include that tax; any tax due is added at checkout. BookNox remains responsible for the BookNox service itself. By subscribing as a vendor, you agree to the Link Terms of Service (including its Sold through Link Terms) and acknowledge the Link Privacy Policy in addition to these Terms. Receipts, invoices, and refund confirmations for the subscription are emailed to you by Link, and the charge appears on your card statement as LINK.COM* BOOKNOX.COM. Until September 24, 2026, subscriptions were billed by Lemon Squeezy, which keeps the records of those charges.
Subscription, auto-renewal, and cancellation. Your BookNox vendor subscription is $29/month plus applicable sales tax, sold through Link as merchant of record, and renews automatically each month until you cancel. By subscribing you give express affirmative consent to this recurring charge. We disclose the price and billing frequency before you subscribe. You can cancel anytime, online, in your BookNox dashboard, the same way you signed up, with no phone call or retention step required. You can also cancel or update the subscription, your payment method, and your billing address on the Link website at link.com. If you checked out as a guest, Link asks you to create a Link account with the same email address to manage the order there. Either way, cancellation stops future renewals (it does not refund the current period except as stated in the refund policy below). We will give you clear notice 7–30 days before any price change and a reminder at least once a year of what you’re subscribed to, the amount and frequency, and how to cancel.
Vendor subscription refunds. Subscription refund requests are processed through Link, the merchant of record. BookNox offers a fourteen (14) day refund window from the initial charge of a new vendor subscription. Within that window, a subscription on which the contract has not yet been used (you have not sent a proposal to a client, you have not collected a deposit, and you have not exported a clean contract PDF), on an account that has not had a BookNox subscription refunded before, by BookNox or by Link, is refunded in full on request. If the contract has been used in the period, if the account has had a BookNox subscription refunded before, or if the window has passed, refunds are at BookNox’s discretion and may be granted on a case by case basis after review. Because Link is the merchant of record, you can also ask Link support for a refund, and Link may issue a refund under its own procedures, including in some cases within 60 days of the charge, or if BookNox does not answer Link’s question about your request within 48 hours. A refund includes any sales tax you paid. A refund ends the paid subscription right away and moves your account to the free Build plan. Cancellation prevents future billing cycles but does not refund prior paid periods unless required by law.
5. Electronic signatures (ESIGN Act and UETA)
By drawing or typing your signature on a BookNox proposal, you consent to:
- Receiving the agreement and all related records electronically (no paper copy will be mailed).
- Having your signature, IP address, browser/device user agent, and consent and signing timestamps recorded and stored as the audit trail required for legal binding force under 15 U.S.C. §7001 and UETA.
- Having a cryptographic hash (SHA-256) of the final signed PDF embedded in the document itself as tamper evidence.
Your consumer rights. You have the right to receive this agreement and related disclosures on paper. To request a paper copy, email support@booknox.com; we provide paper copies on request at no charge. To receive and retain electronic records you need a device with a modern web browser, internet access, a valid email address, and the ability to view and save PDF files. To update the email address used for these records, email support@booknox.com.
You may withdraw consent to electronic signatures at any time before you sign, at no penalty, by leaving the page without signing. Once you sign, the signature and audit trail serve as evidence of your assent to the agreement.
6. Calendar integration
If you authorize BookNox to connect to your Google Calendar (vendor side only), we will create calendar events when deposits clear and will not read or modify existing events on your calendar. You can revoke this authorization at any time through your BookNox dashboard or through Google’s account-permissions page.
7. Copyright
The Site and its contents (including the design, code, text, calculator math, marketing copy, proposal templates, and any other materials) are owned by NetNest Design LLC (operating as BookNox) and protected by United States and international copyright law. You may not copy, reproduce, distribute, modify, scrape, or create derivative works from the Site without our prior written permission.
Unauthorized copying or distribution of copyrighted content may subject you to statutory damages of up to $150,000 per work for willful infringement of timely-registered works under 17 U.S.C. § 504(c)(2), plus attorneys’ fees and costs. We monitor for unauthorized use and pursue infringement seriously.
Vendors retain ownership of their own copy, packages, pricing, and client communications. Clients retain ownership of their own inquiry text, signatures, and personal information.
8. Acceptable use
You agree not to:
- Use automated means (bots, scrapers, crawlers) to access the Site, except for well-behaved search engine crawlers respecting
robots.txt. - Attempt to interfere with or compromise the Site’s security, integrity, or availability.
- Submit false, fraudulent, or impersonating information through any form on the Site.
- Use the Site to send illegal, deceptive, abusive, or unsolicited communications.
- Use the Site for any unlawful purpose or in violation of any applicable law.
- (Vendors) Send proposals you do not have authority to make or for services you cannot deliver.
- (Vendors) Use the platform to circumvent Stripe’s rules, engage in payment fraud, or violate Stripe Connect’s terms.
9. Monitoring and evidence preservation
When you submit information through the Site (waitlist, contact form, sign-in, access-code entry, signature, payment), we automatically record your IP address, user agent, and timestamp. We retain this information for security, abuse prevention, and use as evidence in investigations or legal proceedings as needed.
10. No warranties
The Site and platform are provided “as is” and “as available” without warranty of any kind, express or implied. We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content on the Site, or about the performance, fitness, or behavior of any vendor who uses the platform. Pricing shown in calculator demos on marketing pages is illustrative and is not an offer or quote from any specific vendor.
11. Contract templates are not legal advice
BookNox provides proposal and contract templates and software that assembles documents from inputs you supply. BookNox is a software platform, not a law firm, and does not provide legal advice. Using BookNox does not create an attorney–client relationship. BookNox does not review, draft, customize, or guarantee any individual contract, and does not act as your attorney or your clients’. The templates are self-help tools you direct and control.
The contract templates and any document generated through the platform are provided “as is” as a general starting point. They are not guaranteed to be complete, current, or suitable for your specific business, transaction, or jurisdiction, and they may not account for the laws or licensing requirements that apply to you or your clients. You are solely responsible for reviewing, customizing, and confirming that any agreement you send or sign is accurate, lawful, and appropriate for your needs, and you are encouraged to have a licensed attorney in your jurisdiction review your contracts before use.
BookNox makes no representation or warranty that any generated document is legally sufficient, valid, or enforceable, and, to the maximum extent permitted by law, is not liable for any outcome arising from the content, use, interpretation, enforceability, or non-enforceability of any proposal, contract, or agreement created with or sent through the platform. The signed agreement is solely between the vendor and the client; BookNox is not a party to it (see §1 and §3). The limitation of liability in §12 applies to this section.
12. Limitation of liability
To the maximum extent permitted by law, NetNest Design LLC (operating as BookNox) is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of the Site or the platform. Our total aggregate liability for any claim relating to the Site or platform shall not exceed the greater of one hundred dollars ($100) or the total fees you paid us in the twelve months preceding the claim.
We are not responsible for the services delivered (or not delivered) by vendors using the platform. Disputes about the underlying services must be resolved between the vendor and the client per the signed agreement.
13. Indemnification
Vendor indemnification of BookNox. You (the Vendor) will defend, indemnify, and hold harmless NetNest Design LLC (operating as BookNox), its officers, and its agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to:
- (a) the services you quote, deliver, or fail to deliver to your clients;
- (b) any agreement you generate, send, sign, or perform through BookNox, including its content, enforceability, or non-enforceability;
- (c) your packages, pricing, descriptions, and uploaded materials;
- (d) your use of the contract templates without independent attorney review; and
- (e) your violation of any law or third-party right.
This obligation survives termination of your BookNox account. BookNox is the technology provider and is not a party to any agreement between you and your clients.
14. DMCA
If you believe content on the Site infringes your copyright, see our DMCA Policy for how to submit a takedown notice.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, for active vendors, sent via the email on file. Your continued use of the Site or platform after we post changes means you accept the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site will first be addressed through good-faith negotiation; if unresolved within sixty (60) days, it will be resolved by binding arbitration administered in Wyoming, except that either party may bring an individual claim in small-claims court. To the extent permitted by law, disputes will be resolved on an individual basis only, and you and BookNox waive any right to bring or participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing legal@booknox.com within thirty (30) days of first accepting these Terms; opting out does not affect the rest of these Terms.
17. Contact
For any question about these Terms, email legal@booknox.com or use our contact form.