FAQ
Is BookNox free?
Building in BookNox is free with no card required: sign in, onboard, set up your catalogs, and preview watermarked draft proposals (up to 5). The flat subscription of $29 a month plus applicable sales tax is what publishes your booking page and lets proposals be sent, signed, and paid. The subscription article lists exactly what each side includes.
Booking fees and where the money goes
Does BookNox take a cut of my bookings? No. BookNox charges no booking platform fee: the application fee on every client payment is zero. You pay the flat monthly subscription and keep your booking revenue. Stripe's own processing fees on each payment still apply, the same as anywhere you take cards.
Where does my clients' money go? Client money goes straight to your own Stripe account and then to your bank. Each payment is a charge on your connected account, so BookNox never holds it.
Do I need my own Stripe account? Yes. You set up a Stripe account, or connect one you already have, through Stripe's guided form during onboarding. Stripe is how you get paid, and it is the only outside account BookNox requires you to create.
Sources, read October 22, 2026: Stripe: a direct charge appears on the connected account, not the platform; Stripe pricing: the processing fees that still apply.
Client payments and balances
Can clients pay by bank transfer? Yes. Every deposit and balance payment accepts a card or a US bank account (ACH), and Apple Pay and Google Pay appear with the card option on devices that support them. A bank payment counts only once it actually succeeds, so a booking paid by bank goes on your calendar when the payment completes.
Does BookNox collect the balance for me? Yes. Your client gets secure payment links by email on the schedule in the signed contract, starting 14 days before each due date, and they can opt in to autopay at the deposit so remaining card payments charge automatically. The Deposits and balance payments article has the full schedule.
What happens if an autopay card is declined? BookNox retries a declined autopay charge once, three days later. If the retry fails too, the client automatically gets a secure link to pay that payment themselves, you get a notice, and the usual reminders continue until it is paid.
Can I split the total into installments? For most industries, yes. Define an installment plan in your pricing catalog: up to four scheduled payments after the deposit, each due a set number of days before the service date. Weddings and web design keep their own milestone schedules instead.
Can I bill a client monthly? Tutors, life coaches, and virtual assistants can send proposals that bill monthly for a fixed term of 2 to 12 months. The first month is paid at signing, later months collect automatically every 30 days, and nothing renews on its own.
Can I give a client more time to pay? Yes. From your Bookings page you can move a remaining payment's due date later, up to two years out, or waive the payment entirely, and BookNox emails the client when a payment is waived. A due date can never move earlier and an amount can never grow, because the schedule mirrors the signed contract.
Sources, read October 22, 2026: Stripe: an ACH Direct Debit can take up to 4 business days to confirm; Stripe: Apple Pay on supported Apple devices.
Clients and your calendar
Do my clients need a BookNox account? No. Clients never create an account or a password. They book from your public page and open their proposal from the private link BookNox emails them; the link carries the access code that opens the document.
Can a client book a date when I am busy? A client cannot book a date your calendar or your settings mark as busy. Any busy time on a day in your connected Google Calendar blocks that whole day, and so do your blackout dates, your weekly holds, your working days, and your bookings per day limit. BookNox also checks the date again at the moment the client sends the request.
Does BookNox email my clients anything else? BookNox emails your clients only about their own booking: the proposal, payment requests and reminders, receipts, the signed contract, the calendar invite, and notices such as a waived payment or a refunded overpayment. Importing contacts sends them nothing.
Sources, read October 22, 2026: Google: a free and busy query returns the time ranges a calendar is busy.
Your setup
Can I use BookNox for more than one industry? Yes. Configure a pricing catalog for each industry you work in, from the 14 BookNox supports, and your booking page offers every one you have set up. Each catalog keeps its own packages, deposit, and contract terms.
Can I bring my clients over from another tool? Yes. The Import page reads a CSV or Excel export from HoneyBook, Dubsado, or any tool that lists name, email, phone, and company columns, and adds those contacts to your Clients page. Projects, contracts, and invoices stay in the old tool.
Can I keep my own website? Yes. Link to your booking page from your website; the booking page itself lives at booknox.com/book followed by your page name, and it carries your business name, logo, and brand color.
Is BookNox for businesses outside the US? BookNox is built for US service businesses. Business addresses use US states, phone numbers are 10 digit US numbers, contracts are tailored to US state rules where BookNox has them, and prices and payments are in US dollars.
Data, canceling, and support
Is my clients' data safe? BookNox handles your data and your clients' data as described in the Privacy Policy. Proposals open only with the access code in the client's email, signed documents are stored privately with a tamper evident fingerprint, and calendar and QuickBooks connections are stored encrypted.
What happens if I cancel? Your BookNox subscription keeps delivering until the end of the period you paid for. After that your booking page unpublishes and sending and payment collection pause, but you can still sign in and everything you built stays saved. The Canceling article has the details, including what happens to your data.
How do I reach a person? Email support@booknox.com and a person will help. Include the email you sign in with and, for a booking question, the client's name and the service date, so the answer can be specific.