Connect Stripe (get paid to your bank)
BookNox uses Stripe Connect to move client money. Your connected Stripe account is the one account you set up yourself, through a form Stripe hosts, and it is how deposits and balance payments reach your bank.
Does BookNox ever hold my money?
No. Every client payment is created as a charge on your own connected Stripe account, not on a BookNox account. Stripe's documentation for this kind of charge says the payment appears as a charge on the connected account, not the platform, which is why the money settles to you and pays out to your bank. You are the merchant for your client payments; BookNox is the software that sends the quote, the contract, and the payment page.
BookNox adds no platform fee to client payments: the application fee on every charge is set to zero. You keep your booking revenue, minus Stripe's own processing fee.
Sources, read October 22, 2026: Stripe: a direct charge appears on the connected account, not the platform; Stripe: payouts move your available balance to your bank.
How do I connect Stripe?
Stripe is connected from the onboarding page: choose Connect Stripe in the first step. Stripe's hosted form asks how your business is set up, then collects identity details and the bank account for payouts. Pick the business type that matches how your business is registered. If you already use Stripe, you can sign in to that account from the form instead of starting a new one.
Stripe returns you to BookNox when you finish, and the onboarding page checks your account status. The step shows as done once Stripe reports that your account can accept card payments. That can take a moment after you submit; the page updates on its own, so there is no need to fill in the form again.
The Stripe button stays in that step after you connect. Pressing it again reopens Stripe's form for the same connected account; BookNox never creates a second account for you.
Sources, read October 22, 2026: Stripe: the hosted onboarding form and what it collects.
Why payments wait for Stripe
BookNox will not take a client's money until it has somewhere to send it. Until Stripe confirms your account can accept payments, your booking page stays unpublished and the deposit button on a proposal cannot start a payment; the client sees a message that you are not ready to accept payments yet.
Your subscription is the other half of the gate. A connected Stripe account with no active subscription still leaves the page unpublished. Finish both and the page goes live on its own.
Payment methods
Clients can pay by card or by US bank account (ACH) on every deposit and balance payment, and Apple Pay and Google Pay appear with the card option on devices that support them.
A bank payment takes longer to complete than a card payment. BookNox records a deposit, adds the booking to your calendar, and sends receipts only once a bank payment actually succeeds, not when the client submits it. While a bank payment on a balance is still settling, the client's page shows that a payment is in progress instead of a second Pay button.
Sources, read October 22, 2026: Stripe: Apple Pay on supported Apple devices and hosted Checkout; Stripe: Google Pay with a card saved to a Google Account; Stripe: an ACH Direct Debit can take up to 4 business days to confirm.
Stripe's fees
Stripe charges its own processing fee on each payment, and BookNox adds nothing on top. As of October 22, 2026, Stripe's pricing page lists 2.9% plus 30 cents per successful transaction for domestic cards, and 0.8% for ACH Direct Debit with a $5.00 cap. The fee comes out of the payment before the rest reaches your account.
Sources, read October 22, 2026: Stripe pricing: card and ACH Direct Debit rates.
Seeing what clients have paid
BookNox shows each payment against its booking rather than in a separate ledger. The Overview shows the deposits collected this month, the Bookings page shows every booking's remaining balance and next due date, and BookNox emails you when a deposit clears. Payouts from your Stripe balance to your bank follow Stripe's payout schedule for your account.
Overpayments are handled for you. If a client ever pays more than a payment's amount, for example by paying the same balance twice, BookNox refunds only the extra, automatically, from the account the payment settled on, and tells you and the client how much was refunded.
Sources, read October 22, 2026: Stripe: payouts follow your account's payout schedule.
What if Stripe cannot verify my account?
Stripe runs its own identity checks, and whether an account is accepted is Stripe's decision, not BookNox's, so pressing Connect again will not change it.
A declined account changes the onboarding page: the Connect Stripe button is replaced by a Stripe account panel that shows the account's status and every action Stripe asks for, including Stripe's appeal form when one is offered. Complete what the panel asks. If Stripe reverses its decision, the normal Connect button comes back.
A decline limits more than payments. While it stands, BookNox does not send proposals, payment requests, or client emails for you, and a subscription cannot be started. Your catalog and settings stay saved. Write to support@booknox.com if you believe the decline is a mistake.
Sources, read October 22, 2026: Stripe: hosted onboarding collects business and identity verification information.
The Connect Stripe to start sending notice
Some new accounts are held from emailing clients until Stripe is connected. If you see the notice Connect Stripe to start sending, BookNox saves each new proposal as a draft and sends no client email; once Stripe is connected, send the draft from Proposals. Signed contract copies and payment receipts are never held.