Canceling & what happens to your data

You can cancel your BookNox subscription anytime from Billing in your dashboard. Here is exactly what happens to your page, your clients, and your data, and what to do first if clients still owe you money.

How do I cancel?

Open Billing, choose Cancel subscription, and confirm; Manage billing, which opens a secure page for your subscription, offers cancel as well. Canceling takes effect at the end of the paid period, not the moment you confirm. Your subscription is sold through Link, Stripe's merchant of record service, which is the seller for that charge; that is separate from your own Stripe account, which moves money between you and your clients and is not affected by canceling.

Sources, read October 22, 2026: Stripe: with Managed Payments, the customer sees Link as the merchant of record.

Until the period ends

Everything keeps working until the end of the period you already paid for. Billing shows that date as Access until, and until then your page stays live, proposals send, clients sign and pay, and balances collect as normal.

After the period ends

Once the paid period ends, the delivery side pauses until you subscribe again:

• Your booking page unpublishes and its link shows a not found page
• Proposals cannot be sent, and new proposals save as drafts, up to 5 at a time
• Clients can still sign a proposal you already sent, but its deposit cannot be paid
• Deposits and balances cannot be collected: payment emails and autopay stop, and a client who tries to pay sees that you are not ready to accept payments yet
• Payment schedules cannot be postponed or waived, and clean signed PDFs cannot be exported

Clients who still owe money

Settle open balances before your access ends. You can keep the subscription until the last balance is collected, or agree on another arrangement with the client and waive the remaining payments from your Bookings page, so the client stops expecting a payment link. Waiving needs an active subscription, so do it before the Access until date.

What keeps working after you cancel

You can still sign in. Your profile, catalogs, availability, drafts, imported contacts, and records stay exactly where they were, and your clients can still open their signed contracts and receipts from their links, because signed and paid proposals never expire. Subscribe again from Billing and the same setup goes live as is, with nothing to rebuild.

Telling your clients

BookNox sends your clients no notice about your subscription. A client only notices when they try to book or pay after your access ends, so tell clients with upcoming dates yourself and agree how any remaining payments will be handled.

Your Stripe, calendar, and QuickBooks connections

Your connections stay in place. Canceling does not disconnect Stripe, Google Calendar, or QuickBooks, and bookings already on your calendar and receipts already in your books stay put. To remove access as well, disconnect QuickBooks and Google Calendar from Settings, which ends BookNox's access at Intuit and at Google.

Sources, read October 22, 2026: Google Account Help: review or remove a linked app's access; Intuit: disconnecting a company invalidates the app's tokens.

Canceling or asking for a refund

Inside the refund window, use the refund option in Billing rather than canceling if you want your money back: a refund ends the paid subscription right away and returns the charge, including any sales tax you paid. Canceling on its own keeps your access until the period ends and refunds nothing. If a renewal simply fails instead, delivery continues for 14 days while you update your card.

Records to keep

Keep the Signed emails BookNox sent you, since each one carries the signed PDF as an attachment, along with the deposit and payment notices. Your dashboard stays readable after you cancel, so you can still look up clients, proposals, and bookings, but the emailed PDFs are the copies you hold yourself.

Can I get a refund?

New subscriptions have a 14 day refund window. A first subscription that has not been used to deliver anything (no proposal sent, no deposit collected, no clean contract PDF exported), on an account that has never had a BookNox subscription refunded, can be refunded in full from Billing within 14 days of its first charge. Other requests are reviewed by hand. After the window you can still cancel anytime; you simply are not refunded for the current period. The full policy lives at booknox.com/refunds.

How long BookNox keeps your data

Canceling does not delete your data. Under the BookNox Privacy Policy:

• Vendor account data is kept while your account is active and for a reasonable period afterward for tax, audit, and dispute obligations
• Signed contracts and their audit trails are kept so both parties can produce them, even after an account is closed
• Payment records are kept as Stripe and tax law require, typically 7 years
• Booking requests from your page are deleted 12 months after they were submitted
• Unfinished quotes are deleted after 12 months, or sooner on request
• Server logs roll off on a short rotation, typically 30 days

How do I delete my account?

Ask for deletion by emailing privacy@booknox.com or through the contact form. BookNox confirms receipt within 10 days and responds within 45 days of a verifiable request, and may need to verify your identity first. Signed contracts cannot be deleted on request, because both you and your client need access to the executed record, but the rest of your account data is deleted.