Refunds, chargebacks & disputes

Because you're the merchant of record for your client payments, refunds, chargebacks, and the taxes on that revenue are yours to manage — the same as anywhere you take cards. BookNox never moves your money on its own.

Refunds

BookNox doesn't auto-refund anyone. If you decide to refund a client, you do it through Stripe's standard refund process. Whether and how much is your call.

Chargebacks and disputes

If a client disputes a charge, Stripe's normal dispute process applies. BookNox isn't a party to it — but the record you need is already captured.

Your evidence

Every signed proposal carries an audit trail you can use to build a Stripe evidence pack: the client's name and email, their IP and device, the consent and signature timestamps, the SHA-256 hash of the signed PDF, and the document's token ID.